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Exchanges:
If you would like to exchange your Veil for another
Veil, we will issue you full credit for your returned item.
You are responsible for the shipping charges to return the item.
We will apply your credit towards the item you want in exchange.
We do not pay shipping charges when the exchanged item is shipped. The item you have requested an exchange for will not be
shipped until the original item is received back from you.
The following conditions must be met before an
exchange will be accepted:
1.
All
exchange requests must be made within 5 days of your receiving your order.
2.
The
item must be in brand new condition and not modified or altered in any
way.
3.
The
item must not have been worn or damaged.
4.
The
exchange date must be prior to the wedding date.
5.
The
item must be returned in its original packaging.
Shipment Dates:
Bridal Veils will be shipped within 3 business days
after receipt of your order and payment.
This does not include special order requests which will normally
ship within 5 to 7 business days after receipt of your order and payment
(excluding holidays and weekends).
If an item is not available to ship, you will be notified
immediately of the availability date.
Priority deliver times are 2 to 3 days from shipping date,
depending on where you live (excluding holidays and weekends).
If your package does not arrive within 7 days of
your shipping date, please contact us.
Damage Claim: If the item you ordered was damaged during shipment, please notify us immediately – by email to veilsbyOlena@earthlink.net or call us _404-379-1335- If we are not notified of the damage within 3 days of receipt of your shipment, we will assume that the package was delivered in good condition.
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Silhouette De Moda Phone: 404-379-1335 Veils by Olena member of Georgia Bridal Association
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Veils by Olena is located near Atlanta, Georgia serving all states in the US |
We
guarantee 100% satisfaction on all of our products.